Reference

Legal terms built for your account

Our legal framework is written so you understand exactly how we handle your account, your funds, and your data.

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ALWAYS REACHABLE

Contact us about legal questions

Live Chat Support Open the chat icon in the lobby footer and connect with our team seven…
Email Inquiries Send legal questions to our compliance inbox and receive a detailed response within 24…
Account Settings Support Log into your account and navigate to Settings > Help > Legal & Privacy…
HOW WE PROTECT YOU

Data handling and account security

Encrypted Login Sessions

Every time you enter your username and password, the connection is encrypted end-to-end. We do not store your password in plain text; only a cryptographic hash is kept on file.

Payment Data Separation

Your DANA, OVO, GoPay and QRIS payment details are held by our licensed payment processor, not on our gaming servers. We never see your full card or wallet number.

Activity Logging

We record every deposit, withdrawal, login and game session you initiate. You can review your full activity log in your account dashboard under Transaction History.

Data Retention Timeline

Account data is kept for the duration of your membership plus three years after closure for regulatory compliance. You may request a data export or full deletion by contacting our compliance team.

Withdrawal Verification

Before any withdrawal clears, our system cross-checks your request against deposit history and gameplay patterns. If an anomaly is detected, we contact you before processing.

Request Account Changes

Update your registered email, phone number or payment method through your Account Settings. Changes take effect within one hour and log an audit entry for security tracking.

Common legal and privacy questions

Yes. Log into your account, go to Settings > Privacy & Data, and select 'Request Data Export'. Our team compiles your complete profile, transaction history and login log into a single file and emails it to you within seven business days.

Your account remains open and your balance is preserved. We do not close accounts for inactivity. However, if your email bounces or contact information becomes invalid, we may send a reactivation notice to prompt you to update your details.

Contact our support team immediately via live chat or email (Settings > Help > Report Security Issue). We freeze your account, review login history, and guide you through password recovery and two-factor authentication setup if needed.

We share payment details only with our licensed payment processor (for DANA, OVO, GoPay and QRIS transactions) and may disclose information to authorities if legally required. We never sell your data to marketers or other operators.

Most DANA, OVO, GoPay and QRIS withdrawals clear within fifteen minutes. Bank transfers may take one to two business days. Our legal team verifies all requests before they leave our system, adding a short hold if needed.

Yes. Go to Settings > Account > Close Account and confirm your request. Your account closes immediately and gameplay stops. We retain transaction records for three years per regulation, then delete them unless you request earlier deletion.

Open your account and navigate to Settings > Help > Legal & Privacy to see the complete terms of service, privacy policy and cookie disclosure. You can also download a PDF copy for your records from that same menu.

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